Our Team
Our Team & Corporate Structure
Since 1912, we have delivered personalised support and outstanding results. Our senior executive team and dedicated leadership group drive a culture of professionalism, service excellence, and customer care. We are proud to remain a family-run business, growing alongside our customers and adapting our services to their evolving needs. Every member of the Eaton Services Group team is handpicked, background-checked, and trained to ensure safe, competent and respectful service delivery.
We maintain:
• 450+ Competent Team Members
• 300+ Active Sites
• Service Capability Across Multiple Industries
Leadership Team
At Eaton Services Group, our strength lies in the experience, dedication and integrity of our people. Our leadership team brings together decades of hands-on expertise, strategic insight and a shared commitment to delivering outstanding service across every site we support.
Managing Director
Bert Smits
As the Managing Director, Bert Smits boasts an impressive 35+-year tenure in the cleaning industry, enriching Eaton Services Group with his extensive experience and expertise. With a track record of owning and managing thriving Commercial Cleaning Companies across New Zealand and Australia, Bert excels in cultivating strong customer relationships. He keenly understands their unique requirements and consistently endeavours to innovate, seeking novel and efficient methods to tailor services that precisely meet their needs.
Executive Director
Theresa Smits
With a professional tenure spanning over 25+ years, Theresa brings a wealth of expertise in administration, management, sales, and marketing to the forefront. Her entrepreneurial spirit is evident through the ownership of numerous thriving business ventures. Additionally, Theresa's extensive banking and finance background is a significant advantage to the Eaton Group, enhancing our strategic capabilities and financial acumen.
Chief Executive Officer
Steven Tapsall
As our accomplished leader and the CEO of Eaton Services Group, Steven brings 25+ years of Industrial and Facility Services expertise to the forefront. A seasoned executive leader, Steven is driven by a commercial focus and possesses the ability to cultivate lasting customer relationships while fostering collaborative team environments. At the heart of our organisation, Steven plays a pivotal role in shaping and executing strategic initiatives, procedural compliance, and governance throughout the business.
Business Development
Manager
Emma Hopkinson
With over 14 years of experience in Sales, Business Development, and Administration, Emma is a dedicated professional with a diverse background. Her career journey includes 3 years as a State Commercial Cleaning Estimator and a decade in Administration, Customer Service, Procurement, and Logistics. Emma is passionate about delivering exceptional service, crafting tailored cleaning solutions, and addressing industry challenges with innovative strategies.
Business Development
Manager
Peter Watkins
A facilities and operations leader delivering consistent results, Peter focuses on creating tangible outcomes for customers through smarter systems and streamlined service delivery. With 20+ years of experience across corporate, facility services, retail, industrial and government environments, he specialises in improving facility performance and ensuring every decision drives value. Known for his authentic, solutions‑focused support, Peter works closely with customers and stakeholders to understand their goals, resolve issues quickly and deliver reliable, high‑quality commercial cleaning results that enable long‑term success.
Supervision
Our team of supervisors is strategically positioned across all regions, boasting industry experience spanning from 5 to 20 years, and backed by a workforce exceeding 450 individuals. Equipped with comprehensive training and mobile systems, our supervisors are empowered to ensure genuine service fulfilment. They receive robust support from our Operations and Administrative departments, fostering an environment conducive to superior service delivery.
