We have strict quality control methods in place, including random site inspections by management using our mobile application - QAIR - and strict adherence to BSI accreditation.
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The 3 BSI pillars (Quality Management, Environmental Management, and Occupational Health and Safety) all have relative documentation to permit the functional ability to drive performance and manage the business proactively. The frameworks in each pillar, set up and supported by a technological approach through QAIR, deliverability is enhanced from the systems and processes deployed.
Quality Assurance
Quality Assurance, Accreditations & Compliance
At Eaton Services Group, the health and safety of our workforce and customers is our first priority. We recognise that strong business performance is built on three foundations: healthy people, safe processes, and well-maintained equipment. By embedding risk management across all aspects of our operations, we ensure hazards are identified, assessed, and controlled - maintaining safe working practices and preventing injury. We follow industry-leading practices including Safe Work Plans, environmental sustainability initiatives, and robust quality management systems. These systems ensure that every service we deliver - from cleaning to facility maintenance - is compliant, consistent, and safe.
Certified Management Systems
Our services are underpinned by BSI triple-certified ISO accreditation, which demonstrates our dedication to quality, safety, and sustainability. These certifications provide a strong framework to guide all stages of service delivery, from planning and execution to monitoring and review.
ISO 9001:2015 Quality Management System - Ensures reliability, consistency, and excellence across all service processes.
ISO 14001:2015 Environmental Management System - Reflects our commitment to reducing environmental impact and operating sustainably.
ISO 45001:2018 Occupational Health and Safety Management System - Safeguards the wellbeing of team and stakeholders at every site.
Our Audit Process
Our robust auditing process is designed to continually monitor, review, and improve our systems. From the initial acceptance of service agreements through to daily operational procedures, our Quality Assurance program covers every stage to maintain compliance and exceed customer expectations. To maintain transparency and accountability, we have built comprehensive systems that include:
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Comprehensive risk management - identifying, monitoring, and mitigating hazards.
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Detailed reporting and audit processes - ensuring compliance and visibility.
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Regular site inspections and supervision - maintaining consistency and high standards.
Regular third-party audits by BSI validate our adherence to these internationally recognised standards.
Digital Quality Assurance – QAIR App
We have invested in QAIR, our custom-built digital quality assurance and field data platform. This technology provides real-time transparency, streamlines workflows, and enhances accountability across all operations. Through the QAIR app, supervisors and managers can:
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Track staff, assets, and workflow progress in real time.
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Access training records, checklists & compliance documents.
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Receive automated alerts on maintenance & inspections.
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Deliver immediate reporting to management for peace of mind.
This digital integration ensures productivity, compliance, and efficiency while building trust through measurable results.
Continuous Improvement
At the heart of Eaton Services Group is a culture of continuous improvement. We actively monitor, review, and refine our systems to adapt to evolving industry standards and client expectations. We never compromise on safety, quality, or sustainability. Instead, we constantly look for opportunities to innovate and improve, delivering outcomes that exceed expectations and create lasting value for our clients.