The protection of personal information is important to Eaton Services Group (ESG). ESG is committed to respecting the right to privacy and the protection of personal information.
Why does ESG collect personal information?
"Personal information" is information or an opinion (including information forming part of a database), whether true or not, and whether recorded in material form or not, about an individual whose identity is reasonably apparent, or can be reasonably ascertained, from the information or opinion.
ESG collects personal information to properly and efficiently carry out its functions, including to provide you requested products and services, and to facilitate the provision of marketing and promotion services that may be of interest to you.
ESG uses personal information only for the purposes for which it was provided and for directly related purposes (unless otherwise required by or authorised under law). We may state a more specific purpose at the point we collect your information.
If you do not provide us with the information that we request, we may not be able to provide you with our products or services.
What personal and sensitive information does ESG collect?
Personal information is information or an opinion (including information or an opinion forming part of a database) from which it is possible to determine someone's identity.
The information collected by ESG about a person will vary depending on the circumstances of collection. It may include, but is not limited to, a person's contact details (name, email and/or postal address, phone number), date of birth, place of birth, gender, credit card details, employment history, school or education institution attended, working with children check, parent or guardian contact information, qualifications or communication history with ESG.
If it is reasonably necessary in the circumstances, ESG may also collect sensitive information (which is a type of personal information) such as your medical history (including details of any health conditions or any allergies you may have), nationality/ethnicity or disability backgrounds.
How does ESG collect personal and sensitive information?
Information may be collected when you:
a) join or register with ESG at an event;
b) enter personal information into, or agree to having your personal information entered into one of ESG's online systems or by completing a form at any ESG activation;
c) subscribe to any publication of ESG, including electronic publications;
d) provide details to ESG in an application, consent form, survey, feedback form or incident report;
e) enter personal information into, or agree to having your personal information entered into, one of ESG's online systems;
f) access the ESG website
g) contact ESG via email, telephone, in person or mail or engage with ESG via social media;
h) participate in any program, activity, competition or event run by ESG (which may include participants submitting photos or videos);
i) purchase merchandise, products or services from ESG or an authorised agent or licensee; or
j) apply for employment or a volunteer position with ESG.
Personal information may also be collected where ESG is required to do so by law (for education, child protection, work health and safety laws, equal opportunity, charitable collections, medical treatment or other legislation in Australia).
Depending on the circumstances, some types of information will be required and others might be optional. If you do not provide some or all of the information requested, this may affect ESG's ability to communicate with you or provide the requested products or services.
By not providing requested information, you may jeopardise your ability to participate in programs or competitions or apply for employment or volunteer positions with ESG. If it is impracticable for ESG to deal with you as a result of you not providing the requested information or consent, ESG may refuse to do so.
Collection from third parties
In many circumstances, ESG collects information from third parties.
Information storage and protection
ESG stores information in different ways, including in paper and electronic form.
Much of the information we collect from and about our clients, participants and from or about people who register their interest in ESG is added to ESG's database. When your information is entered into ESG's database, the information may be combined or linked with other information held about you.
Security of personal information is important to ESG. ESG has taken steps to protect the information we hold from misuse, loss, unauthorised access, modification or disclosure. Some of the security measures ESG uses include strict confidentiality requirements of our employees, volunteers and service providers, security measures for system access and security measures for our website.
How does ESG use and disclose personal and sensitive information?
a) verify your identity;
b) complete background checks;
c) research, develop, run, administer, conduct and market competitions, programs, activities and other events relating to programs or services ESG offers;
d) research, develop and market products, services, merchandise and special offers made available by us and third parties including but not limited to our licensees, suppliers and sponsors; see Direct marketing;
e) to enable us, our corporate partners and sponsors, as well as their related bodies corporate, to market and promote their protects and services to you;
f) respond to emergency situations involving or requiring medical treatment;
g) administer, manage and provide you with access to the ESG website; and
h) keep you informed of news and information relating to various ESG and related events, activities and opportunities via various mediums.
ESG may disclose your personal information to a range of organisations which include, but are not limited to:
a) companies we work with in carrying out our services and functions;
b) companies we engage to carry out functions and activities on ESG's behalf, including direct marketing; see Direct marketing;
c) our third-party service providers in connection with any of the categories of use identified above;
d) our insurers;
e) relevant industry bodies; and
f) in other circumstances permitted by law; see Other Disclosures.
In some circumstances, personal information may also be disclosed outside of Australia. In such circumstances, ESG will use its best endeavours to ensure such parties are subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are suitably similar to the Australian Privacy Principles.
We will use non-sensitive personal information to provide better services and for marketing purposes (including disclosure of such information to service providers acting on our behalf).
If you do not wish to receive e-mail, SMS or posted offers from ESG, you may opt-out by using the procedure provided in the relevant communication. Alternatively, you may advise us at any time by contacting ESG via the contact details set out in this policy.
In addition, ESG may also disclose personal information:
a) with your express or implied consent;
b) when required or authorised by law;
c) to an enforcement body when reasonably necessary; or
d) to lessen or prevent a threat to an individual or public health or safety.
When users visit the ESG website, our systems may record certain information about their use of the site, including the web pages visited and the time and date of their visit. ESG uses this information to help analyse and improve the performance of the ESG website.
Websites linked to the ESG website are not subject to ESG's privacy standards, policies or procedures. ESG cannot take any responsibility for the collection, use, disclosure or security of any personal information that you provide to a third-party website.
Accessing and seeking correction of information held by ESG
ESG will take all reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. However, we rely on the accuracy of personal information as provided to us both directly and indirectly.
We encourage all users to regularly review and update their personal information. If you would like to access personal information that we hold about you, we require you to put your request in writing. If we do not allow you access to any part of the personal information we hold about you, we will tell you why.
Individuals may also request access to their personal information held by us by making a request via the contact details set out below. We will respond to your request for access within 14 days and endeavour to provide the requested information within 30 days. If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will see that it is corrected.
The material available from this website is distributed by Eaton Services Group ‘ESG’ as a general reference only and is provided on the understanding that the ESG is not providing professional advice on a matter.
ESG makes this material available on the understanding that users exercise their own skill and care with respect to its use. Before relying on the material in any important matter, users should carefully evaluate the source, accuracy, currency, completeness, and relevance of the information for their purposes and should obtain appropriate professional advice relevant to their circumstances.
The material on this web site may include views or recommendations of third parties, which do not necessarily reflect the views of the ESG or indicate its commitment to a course of action.
Links to other web sites are linked "as is", are provided for convenience and do not constitute endorsement or approval of material at those sites, or any associated organisation, product, or service. The listing of a person or company in any part of this web site in no way implies any form of endorsement by the ESG of the products or services provided by that person or company.
ESG does not have control or responsibility for these external information sources. Links to other web sites have been made in good faith in the expectation that the content is appropriately maintained by the author agency/organisation and is timely and accurate.
It is the responsibility of users to make their own decisions about the accuracy, currency, reliability, and correctness of the information at those sites.
We do not accept any liability for any injury, loss or damage caused by use of the information provided.
Resolving privacy issues and complaints
Any issues or complaints in relation to the collection, use, disclosure, quality, security of and access to your personal information may be made to ESG in one of the following ways:
By telephone: 1800 807 057
By website: via the Contact Us form on our Contact Us page on our website.
We will respond to your complaint within a reasonable period and try to resolve your complaint for you. If we are unable to resolve your complaint or you are unhappy with the outcome, you can contact the Office of Australian Information Commissioner via its enquiries line 1300 363 992 or website to lodge a complaint.
For further information on ESG's management of personal information, please contact ESG.
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