General Service Terms & Conditions

The general service terms and conditions outlined herein constitute a binding agreement between Eaton Services Group ABN 81 711 750 526 of 2/18 Riverland Drive, Loganholme Qld 4129 (referred to as "the Company") and the Customer. Use of our services constitutes your acceptance of these service terms and conditions.

Scope of Services

The Company agrees to provide the scheduled services as arranged. An ESG Representative will attend the Premises to deliver the Service at a time and date mutually agreed upon by the Company and the Customer (“Service Time”). The Company aims to perform the Service faithfully, diligently, and in a timely and professional manner.

Access to Premises

The Customer agrees to provide necessary access to the premises for the performance of the cleaning services.

Quotations

Quotes are based on the Company’s experience and information provided by the Customer. A site visit may be required to confirm pricing. Any additional services outside the original quote will be discussed and approved before work begins. Quotes are valid for 30 days.

Service Schedule

Services follow the agreed schedule. Changes must be requested in writing at least 24 hours in advance. If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact the Company by telephone or email, who may agree to provide the additional services in its absolute discretion. The ESG Representative is not authorised to agree to any changes to the Service being provided. The Customer must not request such changes directly from the ESG Representative.

Payment Terms

Payment is due as per the service agreement, or within 10 days of invoice if no schedule is set. Payments may be made via bank transfer or credit card (1.5% surcharge):

Eaton Services Group - BSB: 014 202 | ACC: 125 570 924

GST

Tax Invoices are available for all services carried out by Eaton Services Group. Unless specified otherwise, all prices and quotations provided are plus GST.

Liability and Insurance

The Company maintains liability insurance to cover any damages caused during the performance of services. The Company is not liable for any damages resulting from the Customers negligence.

Confidentiality and Privacy

The Company will keep all sensitive information confidential. Customer details are used only to deliver the service and won’t be shared with third parties, unless required by law.

Customer Representations and warranties

The Customer must ensure a safe working environment, provide unencumbered and unobstructed access, and allow use of necessary utilities (e.g. hot and cold water, electricity, bins). Any equipment and materials supplied by the Customer must be safe, have not been tampered with and are in full working order.
The Customer must inform the Company of any risks or hazards and move heavy items if cleaning behind them is required. Valuables and fragile items should be removed or secured before the service. The Customer authorises the Company to use the Premises and provide the provision of the Service as agreed.

Health and Safety

The Company complies with all health and safety regulations. In addition to the Customer Representations and warranties set out above, the Customer acknowledges and agrees that:

The ESG Representative may conduct a safety check before starting work and can refuse to use any customer-supplied equipment they deem unsafe.
The ESG Representative may, either before or during the provision of the Service, stop or refuse service if they believe it poses a health or safety risk.

Accidents, Breakage, Damage & Theft

The Customer must report any accidents, damage, or theft caused by a ESG Representative within 24 hours of the service. Claims made after this period may not be accepted. To the extent permitted by law, damage or loss to the following items is specifically excluded from the liability of the Company under these terms and conditions: cash, jewellery, art, antiques, and items of sentimental value.

Indemnity

The Customer agrees to indemnify the Company for any loss, liability, or legal costs arising from the service, including breaches of Customer warranties or where the Company’s liability is limited or excluded. This includes costs from legal action, mediation, or debt recovery.

Exclusions and Limitations

The only conditions and warranties which are binding on the Company in respect of the state, quality or condition of goods and services supplied by the Company to the Customer are those imposed and required to be binding by statute (including the Competition and Consumer Act 2010).

Liability is limited to re-supplying the Service at the Company’s option. The Company is not responsible for:

Service failure due to Customer breaches (e.g., lack of safe environment, equipment, access).
Damage from Customer-provided materials or equipment.
Service refusal by the ESG Representative for health and safety reasons.
Loss from force majeure events beyond the Company’s reasonable control.
Service interruption or not providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service.
Existing dirt, wear, damage or stains that cannot be fully removed.
Any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed.
Any loss incurred because of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises.
Key replacement costs unless lost by the Company or ESG Representative.

The Customer acknowledges that the results of any services provided may vary depending on several factors (including materials used, equipment provided, time elapsed since Premises was last cleaned, and nature of cleaning required), and that the Company gives no guarantee as to the actual results of the Service. Except as stated in this clause, the Company is not liable for any loss or damage, including negligence, whether direct or indirect, arising from its products or services.

Termination of Services

Either party may end the agreement with 30 days’ written notice, unless stated otherwise in a separate contract. The Company may terminate services immediately for non-payment or breach of terms.

No Engagement of ESG Representatives

The Customer or any associate of the Customer must not hire or contract any ESG Representative from the Company, directly or indirectly, during service or within 12 months after, without prior written permission. The Customer acknowledges that the Company may suffer loss and damage, including, without limitation consequential loss, because of a breach of this clause by the Customer.

Dispute Resolution

Any disputes arising from the service agreement will be resolved through mediation or arbitration, as agreed upon by both parties. Customers must report any issues within 24 hours of service. The Company aims to resolve complaints quickly and may offer a refund, free re-service, or other remedies at its discretion.

Amendments

The Company reserves the right to amend these terms and conditions. Any amendments will be communicated to the Customer in writing and will become effective upon agreement by both parties. By engaging the Company for cleaning services, the Customer agrees to abide by these terms and conditions.

Law & Jurisdiction

The Customer and the Company acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of Queensland, and both agree to submit to the exclusive jurisdiction of the courts of Queensland in the event of any dispute.

Eaton Services Group may amend these General Service Terms & Conditions from time to time.

Latest Revision Date: 08/07/2025